There’s no sugar-coating it—change is hard. Whether it’ll give your communities an advantage in the long run or not, it can sometimes be easier to ignore the benefits of a faster and more efficient property management software simply because you already know the ins and outs of your current program. Before switching your property management software, take some time to research exactly what your communities need and what you’ll be getting by upgrading. See if you can do a test run of the software. By digging around a little, you’ll be confident in the switch and make changing your property management software, easy.
Transparency: Know What you’re Getting
The phrase “the greater the risk, the greater the reward” might work for some, but generally isn’t the best for making big property decisions. Upgrading your property software is a huge step—and you deserve to know exactly what you’re getting before you switch. This includes:
First and foremost, you need to know if all the features your communities need (plus the features you want) are included. This can be as easy as talking to your property managers and typing up a checklist and then cross referencing it with a representative of the software company. While you might be dazzled by automatic rent collections and mass resident text messaging, make sure the new software provides the basics too.
Obviously, you need to know how much the software costs per unit, but what about fees? Is that accounting feature included or does it cost extra? Do upgrades cost? You’re going to want to know all of this up-front before signing any contracts or starting staff training.
- Customer Service
While customer service might be the farthest thing from your mind, it’s important that you analyze how responsive and helpful their customer service is. Look at their customer service hours and the ways you can get in contact with them. Are they based in the United States (ahem, CICTotal Manager™ is)? Talk to others in the industry and see if they’ve had good or bad experiences with their customer service. There’s nothing worse than being unable to work because of a program issue.
Try it Before you Buy it
Starting a new relationship with a property management provider can be daunting, and sometimes you just need to test run new software before you can fully know if it’s the right fit for you. If possible, see if you can test out the property management software on one of your communities before committing. This can help you see if there are features that the software is lacking, if there are features that you love, and how quickly set up and training take. While not all property management software providers offer this, trying out a free month-long trial can make all the difference in how easy the transition will be.
Get to know what property management software is out there before your properties become outdated and lose their competitive edge. By upgrading your property management software, you’ll increase resident satisfaction and raise staff productivity through the roof. Make property management easy now.
What factors do you consider before changing your property management provider? Is it the price, the features, or the customer service? Let us know your experiences in the comment section below and be sure to subscribe!
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