Just about every renter has a story of a time they experienced a maintenance fiasco. The problem with this, is that the consequences of failing to resolve a problem in a timely manner and lack of communication with residents can prove to be more costly for landlords than just making the repairs – your reputation can lose credibility and you may even lose tenants.
I recently interviewed a previous renter about when she and her husband, Chris, moved into their first rental together. They had an experience that required maintenance to repair their home which ultimately drove them to avoid renewing their lease at all costs. The garbage disposal in their townhome backed up, which also prevented the dishwasher from working. Rather than an open dialogue and a prompt resolution, the situation dragged on for weeks.